Our referral program gives existing customers a convenient way to share their shopping experience with friends and family while allowing both the referring customer and an eligible new shopper to receive promotional benefits when the applicable requirements are satisfied. The program is intended to encourage genuine introductions between existing customers and people who have not previously completed a purchase through our website. Under the current offer, an eligible new customer may receive a $20 promotional benefit on a qualifying first order, while the customer who made the referral may also become eligible for a $20 referral reward.
Customers who are eligible to participate can access their referral information by signing into their account and visiting the referral area available within the account section. Depending on the current features of the website, this area may provide a personal referral link, invitation information, referral activity, and other details relating to the program. Customers should always use the referral link currently displayed in their account when sharing an invitation. Previously copied, modified, or outdated links may not correctly identify the referring account or properly connect a qualifying purchase to the intended referral.
A personal referral invitation may be shared through ordinary communication channels such as email, text messaging, social media, or other direct methods of communication. The recipient should follow the current referral link and complete any actions required by the applicable promotion. Depending on the specific campaign, the new shopper may need to provide contact information, create an account, activate the offer, or complete another required introductory step before the promotional benefit becomes available.
The referral benefit is intended for genuine new customers. A person who has previously placed an order may not qualify as a new shopper simply because they receive a referral invitation at a later date. The program is designed to reward legitimate introductions to people who have not previously made an eligible purchase. Creating an account, clicking a referral link, or receiving an invitation alone does not necessarily establish eligibility for a promotional reward.
Existing customers may generally share their referral invitation with multiple people, subject to the terms of the current campaign. However, sending invitations does not guarantee that a reward will be issued for every recipient. Each referred customer must independently satisfy all applicable requirements. A qualifying order must generally be completed through the appropriate referral process, and any additional conditions associated with the promotion must also be met before a referral reward becomes eligible.
For a referral to be tracked correctly, the invited shopper should access the current offer through the personal referral link before completing the qualifying purchase. If the customer places an order without the referral being properly associated with the referring account, the system may not recognize the activity as an eligible referral. Customers are encouraged to confirm that the referral offer is active and that the appropriate referral information is being used before proceeding through checkout.
Referral links are intended for personal introductions rather than personal reward generation. Customers should not use their own referral invitation to create self-referrals or attempt to obtain promotional benefits from purchases that do not represent a genuine new-customer introduction. Activity that appears inconsistent with the intended purpose of the program may be excluded from eligibility. These limitations help maintain a fair referral experience and ensure that promotional benefits are directed toward legitimate referrals.
A referral reward may not become available immediately after an order is submitted. The associated transaction may need to remain valid and satisfy the requirements of the applicable promotion before the reward is confirmed. If a qualifying purchase is cancelled, returned, refunded, disputed, reversed, or otherwise determined not to meet the program requirements, the related referral benefit may be cancelled, withheld, or adjusted.
Customers may be able to monitor referral activity through the referral section of their account. Depending on the features available at the time, the account may display invitations, referral status, qualifying orders, pending rewards, or other relevant information. Because the referral program may be updated periodically, the information and terms currently displayed within the account or with the applicable promotion should be treated as the most current source of program details.
If a referral link does not appear to work correctly, customers should sign into their account and retrieve the latest version of the personal link directly from the referral section. Customers should avoid manually editing referral links or relying on old links saved from previous campaigns. If the current link continues to produce an issue, customer support can be contacted for assistance with reviewing the situation.
Not every referral or transaction will necessarily qualify for a promotional reward. Eligibility may be affected by whether the recipient has previously purchased, whether the order satisfies the minimum or other purchase requirements, whether the referral was activated correctly, whether the offer remains valid, whether particular products or transactions are excluded, or whether another condition of the campaign has not been met. Referral activity may also be reviewed when necessary to confirm that it reflects legitimate use of the program.
If a customer believes a qualifying referral has not been properly recorded, they may contact customer support for review. Providing information such as the referring account details, the referred customer’s order number, the approximate date of the referral, and any relevant promotional information can help with the investigation. Additional information may be requested when necessary to verify the referral and determine whether the applicable requirements were satisfied.
Referral promotions may include expiration dates or other time limitations. A promotional benefit may need to be used within the period stated in the applicable offer. Customers should review the current referral information associated with their account to understand any applicable expiration requirements. Once a promotional benefit has expired, it may no longer be available for use.
The ability to combine referral benefits with other discounts or promotional offers may also be restricted. Whether a referral reward can be used together with another promotion, coupon, discount, or special offer depends on the terms of the specific campaign. Customers should review the conditions presented with the referral benefit before attempting to apply it alongside another promotional incentive.
Promotional values, eligibility requirements, qualifying purchase conditions, reward timing, expiration periods, and other referral terms may change from one campaign to another. We reserve the ability to modify, temporarily suspend, limit, or end the referral program or a particular promotional campaign when appropriate. The terms displayed with the active referral offer will determine the requirements applicable to the promotion being used.
The referral program is intended to provide a simple way for existing customers to introduce new shoppers while creating an additional benefit when those introductions result in qualifying purchases. We appreciate customers who share their experiences with people they know and encourage participants to use referral invitations responsibly and in accordance with the applicable program conditions.
For questions regarding referral invitations, personal referral links, qualifying purchases, promotional benefits, reward eligibility, referral activity, or other matters related to the program, please contact us at olukai@gmail.com.