We aim to provide customers with a dependable and transparent shipping experience throughout the entire order journey, from checkout confirmation to final delivery. This Shipping Policy explains general information regarding order preparation, processing timelines, shipment procedures, tracking availability, delivery expectations, and circumstances that may affect shipping. Actual delivery results may vary depending on factors such as product availability, destination, carrier operations, seasonal demand, weather conditions, and other events that may occur after an order has been placed.
After payment has been successfully confirmed, orders are generally prepared for shipment within 1 to 3 business days. Processing times may occasionally take longer during weekends, public holidays, major promotional events, seasonal shopping periods, or times when order volume is significantly higher than normal. Once an order has completed processing and has been transferred to the selected shipping carrier, customers may receive a shipment confirmation message containing tracking information when tracking services are available.
Customers should carefully review all shipping details before completing checkout. Accurate delivery information is important for successful shipment. A missing apartment or unit number, incorrect postal code, incomplete address, incorrect recipient information, or other address-related errors may lead to delivery delays, failed delivery attempts, additional shipping charges, or the return of the package. If an address mistake is discovered after placing an order, customers should contact support as soon as possible. We will make reasonable efforts to assist with corrections before the order enters fulfillment, but changes cannot always be guaranteed once processing or shipment preparation has started.
Available shipping options and related charges may depend on the delivery location, order details, and services offered at the time of purchase. If shipping fees apply, the applicable amount will generally be displayed during checkout before payment is completed. Customers may also have access to additional shipping methods, including faster delivery options, when available. Any extra charges associated with upgraded shipping services will be presented during the ordering process before the order is finalized.
Standard delivery generally takes approximately 3 to 7 business days after the order has been processed and handed over to the carrier. These timeframes are provided as general estimates and should not be considered guaranteed delivery dates. Actual transit times may vary due to carrier schedules, transportation conditions, regional delays, weather events, holidays, high-volume periods, or circumstances outside of our direct control. Deliveries to remote areas, rural locations, or regions with limited transportation access may require additional time.
When tracking information is available, it will typically be provided through the shipping confirmation sent after the order has been dispatched. Customers may use the carrier’s tracking system to monitor shipment progress and view available delivery updates. In some cases, tracking information may not appear immediately after shipment because the carrier may require additional time to complete the first scan or update its system. A temporary lack of tracking activity does not necessarily indicate that a shipment has stopped moving.
Shipping delays may occur for a variety of reasons. Weather conditions, carrier capacity limitations, transportation interruptions, incorrect address information, unexpected operational issues, customs processing, and other events may affect delivery schedules. Customers experiencing delays should first review the latest tracking information provided by the carrier. If tracking information has not changed for an extended period or if there appears to be a delivery issue, customers may contact us at olukai@gmail.com with their order details so that available shipment information can be reviewed.
If tracking information indicates that a package has been delivered but the customer cannot locate it, customers should first check common delivery locations around the property. This may include entrances, mail areas, parcel storage locations, nearby secure areas, or locations where carriers commonly leave packages. Customers may also wish to check with household members, neighbors, building staff, or others who may have accepted the delivery. Contacting the shipping carrier directly with the tracking number may also provide additional information. If the package remains missing, customers should contact support and provide the order number and tracking details for further review.
Customers are responsible for providing complete and accurate delivery information during checkout. This includes the recipient name, street address, apartment or suite information, city, region, postal code, and any other details needed for successful delivery. If a package cannot be delivered because the customer provided incorrect or incomplete information and the shipment is returned, additional shipping costs may apply if another delivery attempt is requested.
Orders may occasionally be shipped in multiple packages. A single purchase may be separated into different shipments due to inventory availability, warehouse procedures, product size, fulfillment requirements, or other logistical considerations. When this occurs, customers may receive separate shipment notifications and tracking numbers. Individual packages from the same order may arrive at different times depending on carrier handling and transportation schedules.
Shipping carriers maintain their own delivery procedures and policies. If a recipient is unavailable, a carrier may make another delivery attempt, hold the package at a designated location, request additional instructions, or return the shipment according to its own procedures. If a package is returned because delivery could not be completed, customers should contact support to discuss the available options and determine the appropriate next step.
Customers should inspect packages as soon as reasonably possible after receiving delivery. If the exterior packaging appears damaged, customers are encouraged to take photographs before opening the package when possible. If the product inside appears damaged, defective, or affected during transportation, customers should contact support at olukai@gmail.com promptly. Please include the order number and provide photographs of the product, packaging, shipping label, or visible damage whenever available. These details help us evaluate the situation and determine an appropriate resolution.
Certain products or destinations may have shipping limitations. Delivery availability may depend on carrier coverage, product requirements, regulatory considerations, logistical restrictions, or other circumstances. If shipping cannot be provided to a specific destination or for a specific product, information may be displayed during checkout or communicated during order processing.
For international shipments, where available, delivery times and costs may vary depending on the destination country or region. International orders may be subject to customs inspections, import duties, taxes, brokerage charges, clearance fees, or other costs imposed by local authorities. Unless otherwise stated during checkout or required by applicable law, these additional charges are generally the responsibility of the recipient.
Business days are generally considered Monday through Friday and exclude applicable holidays. Orders submitted outside normal business days will typically begin processing on the next available business day. Processing and delivery estimates are calculated based on business-day schedules rather than calendar days.
Because fulfillment may begin shortly after an order is submitted, customers who need to update shipping information should contact support immediately. We will make reasonable efforts to assist with requests received before shipment preparation begins. However, once an order has been packaged, transferred to a carrier, or entered the delivery process, changes to shipping details may no longer be possible.
This Shipping Policy may be updated periodically to reflect changes in shipping services, carrier procedures, fulfillment operations, business practices, or applicable requirements. The most current version available at the time of purchase will generally apply to the applicable order unless otherwise required by law.
For questions regarding order processing, shipping options, delivery estimates, tracking information, delayed shipments, address updates, damaged packages, or other shipping-related concerns, please contact us at olukai@gmail.com.
1721 W79TH WAY
DENVER, CO 80221